Shipping & Delivery Policy
Shipping & Delivery Policy (Global)
"Outstanding shopping experience with the advantages of fast shipping".
Moroccan Products Store receives your orders 24/7, except for official events and holidays. But please note that shipping companies usually work from Monday to Friday. As a result, orders made on Fridays will be processed on the subsequent Monday.
Frequently asked questions about delivery and shipping at Moroccan Products Store
When will I get my order?
We will delivered your order via DHL or ARAMEX. The delivery time will depend on the schedule provided by the shipping company after payment confirmation.
How do I track my shipment?
Once your order is processed and shipped, you will receive a message on your registered phone number or via WhatsApp containing your shipment tracking number. You can track the status of your order directly through your account on the Moroccan Products Store for the latest updates on your shipment.
How are orders delivered?
A shipping company employee or a representative of Moroccan Products Store will contact you via the provided mobile number. Therefore, make sure that you have registered the correct number and respond to incoming calls to get your products on time.
Are there any discounts/ offers for wholesale orders?
Yes, we provide different offers and discounts for wholesale orders. If you think that your order is above 32 kg, call us at +966548433330 / +212642454549 or inform us via WhatsApp to get the best deal.
Note:
- Please note that VAT or customs duties may be requested by the destination country. This depends solely on the assessment of the local customs and tax authorities, and there is no fixed regulation we can refer to in advance. We do not collect any customs or tax fees from our customers (your purchase is exempt on our end).
- Please note that we do not cover any customs duties. We pay the shipping fees with delivery to you, and any customs duties requested by customs are beyond the paid fees.
- Please note that customs clearance for any shipment held by customs authorities is the responsibility of the customer, and we do not assume any responsibility in this regard. Additionally, the customer is not entitled to request a refund if the shipment is detained or rejected by customs. In the event that the shipment is returned to us by customs, the customer has the right to request a reshipment, provided that all additional shipping costs are covered by the customer.
How much is the cost of shipping?
The shipping cost varies from one country to another, and the following tables provide the necessary details:
-
DHL Shipping Rates and Conditions
- France – Spain – Australia – Belgium – Cyprus – Greece – Denmark – Falkland Islands – Ireland – Iceland – Greenland – Gibraltar – Jersey – Liechtenstein – Malta – Monaco – Netherlands – Norway – Portugal – United Kingdom – Switzerland – Sweden – San Marino - Italy
|
Price (USD) |
Weight Range |
|
$27.67 |
0.1 – 500 grams |
|
$25.00 |
501 – 1000 grams |
|
$22.67 |
1001 – 2000 grams |
|
$20.33 |
2001 grams and above |
|
Free Shipping |
For orders over $199.99 |
Estimated Delivery Time : 4-7 days
- Albania – Bosnia – Bulgaria – China – Croatia – Czech Republic – Latvia – Japan – Israel – Hungary – Hong Kong – Poland – Romania – Taiwan – Slovenia – Slovakia – Serbia – Finland - Algeria – Tunisia – Turkey
|
Price (USD) |
Weight Range |
|
$29 |
0.1 – 1000 grams |
|
$26.67 |
1001 – 2000 grams |
|
$20.33 |
2001 grams and above |
|
Free Shipping |
For orders over $199.99 |
Estimated Delivery Time : 4-7 days
- United States – Argentina – Germany – Brazil – Chile – Georgia – El Salvador – Ecuador – Mauritius – Jamaica – Uruguay – Mexico – South Africa
|
Price (USD) |
Weight Range |
|
$30.67 |
0.1 – 500 grams |
|
$27.00 |
501 – 1000 grams |
|
$25.67 |
1001 – 2000 grams |
|
$22.67 |
2001 grams and above |
|
Free Shipping |
For orders over $199.99 |
Estimated Delivery Time : 4-10 days
Aramex Shipping Rates and Conditions
1 - Tunisia, Algeria, South Africa, Serbia, Romania, Bulgaria, Finland, Slovakia, Georgia, Albania, Hong Kong, China, Bosnia and Herzegovina, Poland.
|
Shipment Weight |
Shipping Cost |
|
1g – 1000g |
$62 |
|
1001g – 2000g |
$59 |
|
2001g – 3000g |
$56 |
|
3001g – 4000g |
$52 |
|
4001g – 5000g |
$48 |
|
Above 5000g |
$44 |
Estimated Delivery Time : 7 – 14 days
- Greece, Cyprus, France, Netherlands, Germany, Denmark, Luxembourg, Belgium, Malta, Portugal, Ireland, United Kingdom, Switzerland, Italy, United States, Canada, Australia
|
Shipping Cost |
|
Estimated Delivery Time : 7 – 11 days
3. Jamaica, Mauritius, Brazil, Ecuador, El Salvador- Taiwan – Turkey - Mexico
|
Shipment Weight |
Shipping Cost |
|
for purchases from $1 to $99.99 |
$36 |
|
for purchases from $100 to $129 |
$34 |
|
for purchases from $129.01 to $184.99 |
$31 |
|
for orders over $185 |
Free shipping |
Estimated Delivery Time : 9 – 14 days
Shipping and Delivery Policy Updates:
We recommend you to check the shipping and delivery policy on a regular basis to keep up with any changes and updates that may occur. Any updated policy will be effective immediately. And we have full permission to review/ change/ update/ delete/ add any content of this policy without any further notifications.